Privacy Policy

Welcome to Pizza Ranch. This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizzaranchfood.rest, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your personal information and your right to privacy. Please read this policy carefully before using our services.

By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal consumer protection regulations.

1. About Us

Pizza Ranch is a food service business operating in the United States. We provide dine-in, carry-out, and delivery services to our valued customers. When we refer to "Pizza Ranch," "we," "us," or "our" in this policy, we mean the company responsible for your information under this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into several categories, as described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order, creating an account, subscribing to our newsletter, contacting customer service, or participating in promotions — you may voluntarily provide us with personal information, including:

• Full Name: First and last name for order and account identification.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password when you register for an account on our website.
• Payment Information: Credit or debit card numbers, billing address, and other payment-related details. Note: Payment card data is processed by our PCI-DSS compliant third-party payment processors and is not stored on our servers.
• Order Details: Your food preferences, order history, special requests, and dietary restrictions you choose to share with us.
• Communications: Messages, feedback, reviews, complaints, or other communications you send to us through email, contact forms, or other channels.
• Promotional Participation: Information submitted in connection with contests, giveaways, surveys, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, and hardware model.
• Log Data: Internet Protocol (IP) address, browser type, referring/exit URLs, pages visited, date and time of visit, and time spent on each page.
• Usage Data: Information about how you interact with our website, including clicks, scrolling behavior, search queries made on our site, and menu items viewed.
• Location Information: General geographic location derived from your IP address. If you grant permission through your device, we may access more precise geolocation data for delivery purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies. Please refer to Section 7 (Cookie Policy) for more details.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect with us via social media (e.g., Facebook, Instagram, Twitter/X), we may receive your public profile information and interaction data.
• Analytics Providers: Third-party analytics services such as Google Analytics may provide us with aggregated and anonymized data about how users interact with our site.
• Delivery Partners: If you order through a third-party delivery platform, we may receive your name, delivery address, and order details to fulfill your request.
• Marketing Partners: We may receive data about your potential interest in our services from advertising partners and data brokers, subject to their own privacy policies.
• Publicly Available Sources: Information available in public records or publicly accessible databases.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your personal information to:

3.1 Providing and Managing Our Services

• Process and fulfill your food orders, including preparing deliveries and notifying you of order status.
• Create, manage, and maintain your account on our website.
• Facilitate payment processing through our secure payment processors.
• Respond to your customer service inquiries, complaints, and requests.
• Send you order confirmations, receipts, and other transactional communications.

3.2 Improving and Personalizing Your Experience

• Analyze how users interact with our website in order to improve functionality, design, and content.
• Personalize your browsing experience by remembering your preferences, past orders, and saved addresses.
• Develop new products, services, features, and promotions based on customer trends and preferences.
• Conduct internal research, data analysis, and performance monitoring.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or events — where you have opted in to receive such communications or where permitted by law.
• Display targeted advertisements on our website, social media platforms, and third-party websites based on your interests and browsing behavior.
• Administer contests, surveys, loyalty programs, and other promotional activities.
• Notify you of updates to our policies, terms, or services.

3.4 Legal Compliance and Safety

• Comply with applicable federal and state laws, regulations, and legal processes.
• Enforce our Terms of Service and other agreements.
• Detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal or harmful activities.
• Protect the safety, security, and integrity of our business, employees, customers, and the public.
• Respond to lawful requests from law enforcement and regulatory authorities.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These providers only access your data to the extent necessary to perform their services and are contractually obligated to protect your information. Examples include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction handling.
• Cloud hosting and data storage providers.
• Email marketing and communication platforms.
• Delivery logistics and courier services.
• Analytics and website performance monitoring tools.
• Customer relationship management (CRM) software providers.
• Fraud prevention and cybersecurity services.

4.2 Legal and Regulatory Requirements

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Pizza Ranch.
• Prevent or investigate fraud, illegal activity, or violations of our Terms of Service.
• Protect the personal safety of our users, employees, or the general public.

4.3 Business Transfers

In the event that Pizza Ranch is involved in a merger, acquisition, restructuring, bankruptcy, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties where we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with partners, advertisers, researchers, or the public. This data is used for industry analysis, research, and marketing purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. We enforce strict role-based access controls.
• Payment Security: All payment transactions are processed using PCI-DSS compliant payment processors. We do not store full credit or debit card numbers on our servers.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy and retain it for no longer than required.
• Employee Training: Our employees and contractors receive regular training on data privacy and security best practices.

5.2 Limitations of Security

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., where retention is required by law).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use of sensitive personal information to only what is necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service solely because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of the personal information you have provided to us in a portable, readily usable format.

6.2 Rights Under Other U.S. State Laws

Residents of other U.S. states may also have privacy rights under laws such as the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and others. These rights may include the right to access, correct, delete, and port your data, as well as the right to opt out of targeted advertising and profiling. We will honor such rights to the extent required by applicable law.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: pizzaranchfood.rest

We will verify your identity before processing any request to protect your data from unauthorized access. We aim to respond to all verified requests within 45 days, as required under applicable law. In some cases, we may require an extension of up to an additional 45 days, in which case we will notify you of the extension and the reason for the delay.

You may designate an authorized agent to submit a request on your behalf. We may require written verification of the agent's authority and your identity before processing such requests.

7. Cookie Policy

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, and deliver relevant advertising.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

You may also opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For more detailed information about our use of cookies, please visit our dedicated Cookie Policy page at pizzaranchfood.rest.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When data is no longer required, we securely delete or anonymize it in accordance with our data retention and destruction procedures.

9. Children's Privacy

Pizza Ranch's website, online ordering system, and related digital services are not directed at, designed for, or intended to be used by minors under the age of 18. We do not knowingly collect, solicit, or process personal information from children under 18 years of age.

If you are under 18 years old, please do not use our website or provide any personal information through our services. If you are a parent or guardian and believe your child under the age of 18 has provided us with personal information, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our systems.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under 13 in the United States. Our services are not directed at children under 13, and we do not knowingly collect information from this age group.

10. International Data Transfers

Pizza Ranch is a United States-based business and your personal information is primarily collected, processed, and stored within the United States. The United States may not have data protection laws that are as comprehensive as those in other countries. However, we take appropriate measures to ensure that your data receives an adequate level of protection wherever it is processed.

In limited circumstances, we may transfer your information to service providers or partners located outside the United States. When we do so, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses or data processing agreements with our service providers.
• Ensuring that international service providers comply with applicable U.S. privacy laws and maintain security standards equivalent to our own.
• Obtaining your explicit consent for certain international transfers where required by law.

By using our website and providing us with your personal information, you consent to the transfer, processing, and storage of your information in the United States and, where applicable, in other countries as described in this section.

11. Do Not Track (DNT) Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites. As of the effective date of this policy, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you may opt out of certain tracking activities, such as analytics and interest-based advertising, as described in our Cookie Policy section above.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services (such as social media platforms, delivery apps, or partner websites) that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of external sites or companies.

We encourage you to review the privacy policies of any third-party websites or services you visit before providing your personal information. The inclusion of a link on our website does not imply our endorsement or approval of the third party's privacy practices.

13. Your Marketing Preferences and Opt-Out Rights

We respect your right to control how your personal information is used for marketing purposes.

13.1 Email Marketing

If you have subscribed to receive marketing emails from us, you may unsubscribe at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link found at the bottom of any marketing email we send you.
• Emailing us at [email protected] with the subject line "Unsubscribe."

Please note that even after you opt out of marketing communications, we may still send you transactional or administrative messages (e.g., order confirmations, account updates, and important policy changes).

13.2 Text Message (SMS) Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any marketing text message we send you, or by contacting us at [email protected].

13.3 Targeted Advertising

You may opt out of interest-based advertising by visiting the opt-out portals of industry organizations as described in our Cookie Policy section. Additionally, California residents may exercise their right to opt out of the "sharing" of personal information for cross-context behavioral advertising under the CPRA.

14. How to File a Complaint

If you believe that we have not adequately addressed your privacy concerns, or if you have a complaint about how we handle your personal information, we encourage you to contact us directly first so that we can attempt to resolve the matter.

14.1 Contact Us Directly

You may submit a privacy complaint or inquiry to our team using the following contact information:

• Email: [email protected]
• Website: pizzaranchfood.rest

We take all complaints seriously and will investigate and respond to your complaint in a timely manner. We aim to respond within 30 days of receiving your complaint.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection agency in the United States. You may file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.
• California Residents – California Privacy Protection Agency (CPPA): If you are a California resident and have concerns about our compliance with the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may also file complaints with their respective State Attorney General's office if they believe their data privacy rights have been violated.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website at pizzaranchfood.rest with a revised "Last Updated" date at the top of the page.
• Sending an email notification to registered account holders at their email address on file.
• Displaying a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acknowledgment and acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are here to help.

When contacting us regarding a privacy matter, please include your full name, email address, and a clear description of your inquiry or request to help us respond to you promptly and accurately.